A Simple, Transparent Return Experience.
Your satisfaction matters, with clear return guidelines and dedicated support throughout your Solva Recovery ownership experience.
Refund & Returns Policy
1. Return Eligibility
To be eligible for a return, your sauna must:
- Be returned within the eligible return period.
- Remain in its original condition.
- Include all original accessories and documentation.
- Be free from damage caused after delivery.
- Be returned in its original packaging whenever possible.
Returns that do not meet these conditions may not be accepted.
2. Return Window
You may request a return within 30 days of receiving your order.
After your request is reviewed, our support team will provide detailed instructions for the next steps.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Products showing signs of misuse or damage.
- Customized or special-order products.
- Products missing essential components or accessories.
- Items returned outside the approved return period.
4. Refund Process
Once your returned product has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed using your original payment method.
Please note that processing times may vary depending on your payment provider.
5. Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Photos of the product
- Photos of the packaging
- Your order number
- A brief description of the issue
Our team will work with you to find the most appropriate solution.
6. Return Shipping
Depending on the reason for the return, return shipping responsibilities may vary.
Our support team will explain the available return options and provide instructions before any shipment is arranged.
7. Exchanges
If you'd like to exchange your sauna or need assistance selecting a different model, our wellness advisors are happy to help.
Exchange availability depends on product availability and order status.
8. Cancellations
Orders may be cancelled before shipment begins.
If your order has already entered processing or shipping, cancellation options may be limited.
Please contact our team as soon as possible if you wish to cancel your order.
9. Need Assistance?
Our customer support team is here to make the process as smooth as possible.
Address
30 N Gould St, Ste NSheridan, WY 82801United States