Shipping policy

1. Order Processing

Once your order is confirmed, our team begins preparing your sauna for shipment.

Processing includes:

  • Order verification
  • Quality inspection
  • Protective packaging
  • Carrier scheduling
  • Shipping confirmation

Processing Time

Orders are typically prepared within 2 - 5 business days before shipment.

2. Shipping Methods

To protect your investment, Solva Recovery saunas are delivered using trusted freight carriers experienced in transporting oversized wellness products.

Depending on your location, delivery options may include:

  • Standard Freight Delivery
  • Residential Freight Delivery
  • Lift-Gate Service (where available)

Shipping options are confirmed during checkout.

3. Estimated Delivery Times

Delivery times vary depending on your location.

Typical Estimates

  • East Coast: 3–5 Business Days
  • Central U.S.: 5–8 Business Days
  • West Coast: 8–12 Business Days

Remote locations may require additional transit time.

4. Delivery Preparation

Before your sauna arrives, please ensure:

  • The delivery address is accessible.
  • Someone is available to receive the shipment.
  • Doorways and installation areas have been measured.
  • The installation space is ready.

Preparing ahead helps ensure a smooth delivery experience.

5. Inspecting Your Delivery

Please inspect your shipment upon arrival before signing the delivery receipt.

If you notice:

  • Visible damage
  • Missing items
  • Damaged packaging

Document the issue with photos and notify our support team immediately.

6. Shipping Costs

Free Shipping

7. Tracking Your Order

Once your shipment leaves our warehouse, you'll receive:

  • Shipping confirmation email
  • Tracking information
  • Carrier updates
  • Estimated delivery date

You can monitor your shipment throughout its journey.

8. Delivery Exceptions

Unexpected events such as severe weather, carrier delays, or regional service interruptions may occasionally affect delivery schedules.

If delays occur, our team will keep you informed and provide updated delivery information.

9. International Shipping

International shipping availability varies by destination.

If your country is not listed during checkout, please contact our team for assistance and available shipping options.

10. Need Assistance?

If you have any questions about this Privacy Policy or how your information is handled, we're here to help.

Email

support@solvarecovery.com

Address

30 N Gould St, Ste NSheridan, WY 82801United States