Refund policy

Return & Refund Policy

At Solva, we want you to feel confident in your purchase. We understand that choosing a sauna is an important investment, which is why we offer a 30-Night Free Trial so you can experience your new sauna in the comfort of your home.

1. Our 30-Night Free Trial

We believe you should have the opportunity to experience your Solva sauna before fully committing to it.

That's why every eligible sauna purchase comes with a 30-Night Free Trial, beginning on the date your order is delivered.

If you're not satisfied with your purchase during the trial period, you can contact our customer support team to request a return and refund.

To qualify, your return request must be submitted within 30 nights of delivery.

2. Return Eligibility

To ensure a smooth return process:

Your return request must be submitted within the 30-night trial period.
The product should be in good condition, allowing for reasonable use during the trial.
All included accessories, components, and parts should be returned with the product.
Products showing excessive damage, misuse, or unauthorized modifications may not qualify for a full refund.

We recommend keeping the original packaging during your trial period to make the return process easier, particularly for larger sauna units.

3. How to Request a Return

If you decide that your Solva sauna isn't right for you, simply contact our support team.

Email: support@solvarecovery.com

Please include:

Your full name
Your order number
The product you wish to return
Your reason for requesting a return

Our team will review your request and provide return instructions, including any necessary shipping or pickup arrangements.

Please do not ship your sauna back before receiving return instructions from our team.

4. Refund Process

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Include your order number and clear photographs of the issue, if available.

Our team will review the situation and work with you to arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and your applicable legal rights.

6. Return Shipping & Pickup

Because our saunas vary in size and weight, return transportation arrangements may differ depending on the product and delivery location.

Our customer support team will provide instructions for arranging the return.

Any applicable return shipping or pickup charges will be governed by the return terms disclosed at the time of purchase.

7. Orders Not Yet Shipped

If you need to cancel an order before it has shipped, please contact us as soon as possible at support@solvarecovery.com.

Our team will review the order status and advise you on the available cancellation options.

8. Returns Outside the Trial Period

Return requests submitted after the 30-night trial period may not qualify under our standard trial policy.

However, products may still be covered by their applicable warranty or other consumer protections.

If you experience an issue after the trial has ended, please contact our support team for assistance.

9. Contact Us

If you have questions about returns, refunds, or your 30-night trial, we're here to help.